The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Atelier Serraspina is committed to treating all personal information with the utmost care. We, therefore, have a policy indicating how your data will be treated and protected.
If you have a question that has not been answered here or if you would like to receive more information about how we collect, use and store your personal data, you can contact us at any time by sending us an email atelier-serraspina@atelier-serraspina.com.
The personal data we collect may include your first and last name, shipping and billing addresses, email, phone number, payment information, purchase history, and reviews.
We process your personal data only when required by applicable law, specifically:
To enter into and perform a contract to which you are a party.
To comply with a legal obligation, such as tax laws.
Based on your consent.
We protect your personal data with specific technical and organizational security measures to prevent your personal data from being used unlawfully or fraudulently.
In particular, we use security measures that ensure: the confidentiality, integrity, and availability of your data and the resilience of the systems and services that process it; the possibility of restoring data in case of a data breach.
At any time, depending on the specific processing, you have:
- the right of access: you have the right to know what personal data we process, where that data came from, and how we use that data;
- the right to portability: you have the right to have a copy of your data transferred to you or another party
- the right to rectification: you have the right to ask us to update, correct or complete the data we hold about you;
- the right to erasure: you have the right to ask us to delete or erase your data processed by Atelier Serraspina
- the right to object to our processing of your data based on our legitimate interest or the right to restrict processing;
- the right to object to direct marketing and to revoke your consent to the processing.
You can exercise these rights at any time by sending us an email atelier-serraspina@atelier-serraspina.com.
Each category of clothing has its own size chart. You will find the size charts (in inches and centimeters) in the photo gallery of each product. Please refer to them before ordering.
If in doubt, do not hesitate to contact me.
Of course! Every week, we offer discounts on specific categories of
items. Some exclusive deals are also sent to our newsletter subscribers.
If you join our mail list, you will enjoy these deals and receive a 10% discount
on your next purchase.
You can customize your garment as you wish, for example, by suggesting a
color that is not in the catalog. Do not hesitate to ask me about it.
Some customization, which would require additional work, may entail an
extra cost.
I make your clothes on demand, in my workshop. Your orders are processed
as quickly as possible, generally within 3 to 6 weeks, depending on the models and the workflow. You'll find the production time under all our products descriptions.
Simply add the items you wish to buy to your shopping cart, go to the cart page and enter your location; the shipping options and their costs will be displayed. Most of them include free shipping to US.
ATELIER SERRASPINA uses the Spanish STANDARD & PREMIUM Post service.
Registered Spanish STANDARD Post service delivers the package within 1 week inside the European territory, 2 weeks if you order from US & Canada.
The Premium service is much faster: please check the Shipping Express option at checkout.
Please, kindly note that shipments outside the EU sometimes might last a bit longer, due to the delays at customs. Those being beyond our control, we cannot be responsible for shipping delays.
